Workspace, numbers & settings

Signing in

Open your workspace URL and sign in with your email and password. Tick Keep me signed in to stay signed in on that browser. Admins land on the Admin Panel; agents land in the Team Inbox.

Accounts are created by your workspace admin. If you need access or have forgotten your password, contact your admin.

WhatsApp numbers

A workspace can be connected to more than one WhatsApp number. When you have access to several:

• After signing in you’ll see Select WhatsApp Number — search by name or number and open the one you want.
• Switch at any time with the number switcher in the top bar.

Most of what you see in the Admin Panel — chats, contacts, lists, campaigns, templates and API clients — belongs to the number that is currently selected.

Your profile

Settings is your own profile: photo, full name, email and password. To change your password, enter your current password and the new one twice, then click Update Profile.

The dashboard

The admin Dashboard gives you a quick view of activity on the selected number:

• Messages Statistics — messages per month, split into total messages, AI responses and human escalations.
• Weekly Customers — new customers this week.
• Overall Statistics — messages, AI responses, human escalations and tokens for the period you choose.
• Package Usage — how much of each package limit you’ve used this month, such as agent messages, AI messages, AI tokens and bulk messages.

Switching panels

An admin who also has an agent number can open the chat inbox with Agent Panel in the top bar, and return with Back to the admin dashboard.