1. Introduction
WazLine is a proprietary software product owned and operated by Evonicsoft, a company registered in the United Arab Emirates (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your business data. This Privacy Policy outlines how we collect, process, and safeguard your information when you use our WhatsApp team inbox services.
2. Information We Collect
2.1 Business & Account Information
To facilitate your account registration and service delivery, we collect:
- Business Identity: Company name, trade license details (if applicable), industry sector, and team size.
- Administrator Details: Name, email address, and phone number of the primary account holder.
- Agent Data: Names, emails, and activity logs of the team members authorized to access your dashboard.
2.2 Payment Information
We utilize Stripe as our secure third-party payment processor.
- Storage: We do not store your full credit card or banking details on our servers.
- Processing: All billing transactions are encrypted and processed directly by Stripe, adhering to PCI-DSS compliance standards.
2.3 WhatsApp Service Data
As a provider of WhatsApp Business API solutions, we process specific data categories:
- Message Content: Encrypted text, images, PDFs, videos, and documents sent or received via the platform.
- Customer Metadata: Phone numbers, profile names, and interaction timestamps of the end-users contacting your business.
- Usage Metrics: Data required to calculate conversation charges, such as the number of “Business-Initiated” vs. “User-Initiated” conversations.
3. How We Use Your Data
We use your information strictly for the following purposes:
- Service Functionality: To route messages to your shared inbox, enforce the 24-hour customer service window, and enable features like auto-assignment and instant takeover.
- Billing & Invoicing: To collect subscription fees and generate invoices for your records.
- Encryption & Security: To apply tenant-isolated encryption protocols that keep your data logically separated from other clients.
- Product Optimization: To analyze aggregated usage trends (e.g., peak message times) to improve system stability.
4. Data Storage & Security
- Encryption Standards: Sensitive data is encrypted in transit (using TLS 1.2+) and at rest using industry-standard AES encryption.
- Tenant Isolation: Your data resides in a dedicated, tenant-isolated environment. This ensures that your customer lists and chat history are never accessible to other WazLine clients.
- Access Control: We enforce strict role-based access controls. Only authorized engineers can access the infrastructure for maintenance or troubleshooting purposes.
5. Third-Party Data Sharing
We do not sell, rent, or trade your data. We share data only with essential sub-processors:
- Meta Platforms, Inc.: Message data is routed through Meta’s global infrastructure to reach the WhatsApp network.
- Stripe: For the secure processing of subscription payments.
6. Contact Us
For privacy inquiries or data subject requests:
- Contact: Wazline by Evonicsoft
- Email: support@wazline.com