Packages & usage limits
How your package decides which features you see, which limits apply, and what happens when you reach them.
Your Wazline package controls two things: which parts of the Admin Panel are switched on, and how much of each you can use per day or month.
Features
Each of these can be included in a package. If one isn’t, its menu item is hidden and its pages can’t be opened.
- Agents
- Bulk Messaging
- Campaigns — including Contacts, Lists, Templates and WhatsApp Flows
- Lead Finder
- API Clients
- AI Settings, AI Training and AI Analytics
- Chatbot Widget Settings, Widget Training and Widget Leads
Limits
Depending on your package, limits can apply to:
| Limit | What it counts |
|---|---|
| Agents | How many agents you can add |
| Agent messages | Messages sent by agents per day and per month |
| AI messages | AI replies per day and per month, and AI conversations per month |
| AI tokens | OpenAI tokens used by the AI assistant per month |
| Bulk messages | Campaign messages per day and per month |
| Lead Finder | Searches per month and the maximum results per search |
| Website widget | Allowed domains, conversations per month, training items and how long leads are kept |
Package Usage on the dashboard shows where you stand.
Usage alerts
When a limit reaches 80%, and again at 100%, admins see a popup in the Admin Panel and receive an email. The popup shows how much has been used and who to contact to upgrade.
When a limit is reached
That feature pauses until the next day or month, or until your package is upgraded. For example:
- The website widget stops starting new conversations and tells visitors it has reached its limit.
- Lead Finder won’t start a new search.
- The AI assistant stops replying. Chats it was handling stay with the AI agent, so keep an eye on usage alerts — or switch the AI off in AI Settings so new chats go straight to New Customers.
Our team is happy to walk you through Wazline and help you set up your workspace.