Mobile app

The Wazline app puts the Team Inbox on your phone. It’s available on Google Play; the iOS version is coming soon.

Set up

1. Install the app and open it.
2. Connect your workspace — enter your company’s workspace domain, the same address you sign in at on the web (for example https://yourcompany.example.com), and tap Continue.
3. Sign in with the email and password your admin created for you.

What you can do

• See new customers, your own chats and your teammates’ chats, and filter them by Open, Closed and All.
• Reply in real time and take over chats.
• Send and receive images, videos, documents and voice notes.
• Use your saved replies.
• Re-open a closed chat with an approved template.
• Browse your company’s agents and customers.
• Get push notifications for new messages in your chats and for new customers.

Settings

• Dark Mode
• Push Notifications — turn alerts on or off for this device.
• App Lock — unlock the app with your device’s security.
• Your profile, and Log out.

Note: Only active agents can use the app. If you can’t sign in, ask your admin to check that your account is active and that you’re using the right workspace domain.