Widget training & leads

Training

The website widget has its own training data, separate from the WhatsApp AI assistant. Open Widget Training.

• Add Training Data — choose a category, then enter a Title (a question or topic) and Content (the answer or reference text).
• Bulk Upload (CSV) — use the columns title, content. FAQ files can also use question, answer. Download Sample CSV File gives you a template.

Entries can be edited, deleted or switched off. Your package may limit how many training items you can add.

title,content
Opening hours,"We're open Monday to Saturday, 9 am to 7 pm."
Delivery areas,"We deliver across Dubai, Sharjah and Abu Dhabi."

Leads

Every visitor who starts a chat becomes a lead. Widget Leads shows how many you’ve captured; open a lead to see:

• their name and email, the website they chatted on, when they were first seen and their last activity;
• the full conversation history, across all their visits.

A conversation marked Unverified identity means the visitor entered an email that was first used in a different browser, so treat that identity as unconfirmed.

Export leads

Click Export CSV. You can filter by name or email, by an Active From and Active To date range, and to only leads who actually sent a message — or leave the filters empty to export every lead.

Note: Leads are deleted automatically after the retention period in your package. Export the ones you want to keep.